FAQ

Welcome to Fanny Funk! We are delighted to provide you with the finest canvas bags that combine style, functionality, and durability. Below, you will find answers to some of the most commonly asked questions about our products, ordering process, shipping, returns, and more. If you have additional questions, please feel free to contact us at [email protected]. We are here to help!

General Questions

1. What types of canvas bags do you offer? At Fanny Funk, we offer a wide range of canvas bags including tote bags, backpacks, crossbody bags, shoulder bags, and more. Each bag is designed to meet different needs and styles, ensuring you find the perfect one for every occasion.

2. What materials are used in your canvas bags? Our canvas bags are made from high-quality, durable canvas fabric, often combined with other materials like leather or synthetic accents for added strength and style. The materials are carefully selected to ensure durability and aesthetic appeal.

Ordering

1. How do I place an order? Placing an order on fannyfunk.com is simple! Browse our collection, select the bag you love, choose any available options (such as color or size), and click “Add to Cart.” When you’re ready to check out, click the cart icon and follow the prompts to enter your shipping and payment information.

2. Can I change or cancel my order after it has been placed? If you need to change or cancel your order, please contact us at [email protected] as soon as possible. We will do our best to accommodate your request. However, if your order has already been processed or shipped, we may not be able to make changes or cancel it.

3. What payment methods do you accept? We accept various payment methods, including major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options listed at checkout.

Shipping

1. Do you ship internationally? Yes, we offer international shipping to select countries. Shipping costs and delivery times for international orders will vary based on the destination. Please refer to our Shipping Policy for more details.

2. How long will it take to receive my order? Delivery times depend on your location and the shipping method selected at checkout. Standard shipping typically takes 5-7 business days within the United States. Expedited and express shipping options are also available for faster delivery. International deliveries may take 10-20 business days.

3. How can I track my order? Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track your order on the carrier’s website.

Returns and Exchanges

1. What is your return policy? We offer a 30-day return window for eligible products. Items must be in their original condition, unused, and with all original packaging and tags. Please refer to our Return Policy for more detailed information.

2. How do I initiate a return? To initiate a return, please contact us at [email protected] with your order number and the reason for the return. We will provide you with a return authorization number and instructions for returning your item.

3. How long does it take to process a refund? Once we receive and inspect your return, we will process your refund. Refunds are issued to the original method of payment and typically appear on your account within 5-7 business days. Processing times may vary depending on your payment provider.

4. Can I exchange an item? We do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order for the desired item.

Product Information

1. How do I care for my Fanny Funk canvas bag? To keep your Fanny Funk canvas bag looking its best, we recommend the following care instructions:

  • Spot clean with a damp cloth and mild detergent.
  • Avoid submerging the bag in water.
  • Allow to air dry away from direct sunlight.
  • For bags with leather accents, use a leather conditioner as needed.

2. Are your bags eco-friendly? Yes, we are committed to sustainability. Our canvas bags are made from environmentally friendly materials and processes. We strive to minimize our environmental impact through responsible sourcing and production practices.

Customer Support

1. How can I contact customer support? If you have any questions or need assistance, please contact our customer support team at [email protected]. We are available to help with any inquiries you may have.

2. Do you offer gift wrapping? Yes, we offer gift wrapping for an additional fee. You can select this option at checkout. It’s perfect for birthdays, holidays, and special occasions.

3. How can I stay updated on new arrivals and promotions? To stay updated on our latest arrivals, special promotions, and exclusive offers, sign up for our newsletter at the bottom of our homepage. You can also follow us on social media for the latest updates and inspiration.

4. What if I receive a damaged or defective item? If you receive a damaged or defective item, please contact us at [email protected] within 7 days of delivery. Provide your order number, a description of the issue, and photos of the damage or defect. We will work with you to resolve the issue promptly, which may include offering a replacement item or issuing a refund.

Additional Information

1. Are your products covered by a warranty? We stand by the quality of our products. If you experience any issues with your bag within the first year of purchase due to manufacturing defects, please contact us at [email protected]. We will review your case and provide an appropriate resolution, such as repair or replacement.

2. Do you offer bulk or corporate orders? Yes, we do offer bulk and corporate orders. If you are interested in purchasing our canvas bags in bulk for corporate gifting or events, please contact us at [email protected] for more information and special pricing.

We hope this FAQ has answered your questions. If you need further assistance, please do not hesitate to reach out to us at [email protected]. Thank you for choosing Fanny Funk. We appreciate your trust and support and look forward to providing you with the finest canvas bags available.